Delivery & returns, sorted.
Tracked shipping to 60+ countries. With easy returns and exchanges.
How long does shipping take?
UK orders go out same day if placed before 2pm on a working day. Most countries arrive in under a week. Pick your region for the full breakdown.
Order before 2pm on a working day and your bra ships the same day. Our fulfilment centre is closed on weekends and bank holidays.
Our US fulfilment centre is closed on weekends. Orders placed after 3pm PST/PDT on Friday ship Monday. No additional duties on arrival.
Note: Zero customs charges on EU deliveries (excludes Norway and Switzerland). Orders ship from whichever hub — our EU hub or our UK hub — has your items in stock. This is worked out automatically once you check out, so it can vary order to order. We try to group whenever possible. If any part of your order ships from the UK, a small flat customs charge may apply under a new EU-wide rule (1 July 2026 to 1 July 2028). See our FAQ below for the full breakdown.
Orders ship from either our AUS hub or our UK hub, whichever has your items in stock. This is worked out automatically once you check out, so it can vary order to order. We try to group whenever possible. No customs duties apply either way, from either hub.
Local duties or VAT are out of our control and may be charged on arrival, paid by you. Tracked delivery is our pick where it is offered.
What's the return process?
A return takes about two minutes to start. UK and US customers get a prepaid label by email. EU and rest-of-world customers organise their own postage to the local fulfilment centre.
Open the portal
Head to the returns portal. Enter your order number and the email you used at checkout.
Pick your outcome
Refund or exchange for a different size, book a free online fitting if you need assistance.
Post it back
Pop the bra (unworn, tags on) into a padded mailer. Print the label or grab a QR code and drop it at any post office.
How do I return or exchange?
Switch the tabs to update both delivery and returns. The window is 28 days from delivery either way.
Exchanges
First one free- One free exchange within 28 days of delivery. Prepaid label is in your inbox.
- Subsequent exchanges: standard return postage applies.
- Unsure of size? Book a free virtual fitting before sending it back.
Refunds
Within 28 days- Refunds available within 28 days of delivery, original payment method.
- Prepaid label cost is deducted from your refund.
- Pick store credit and we waive the postage fee.
Before you post, please check
A quick two-minute check so we can accept your return without a hitch.
- The bra has not been worn (size-checking aside).
- It is clean and in 'new' condition.
- No marks or stains, including make-up and deodorant.
- Tags are still attached.
Exchanges
First one free- One free exchange within 28 days of delivery, prepaid USPS label included.
- Subsequent exchanges: USPS label cost applies.
- Unsure of size? Book a free virtual fitting before sending it back.
Refunds
Within 28 days- Refunds available within 28 days of delivery.
- Prepaid USPS label cost is deducted from your refund.
- Pick store credit and we waive the postage fee.
Before you post, please check
A quick two-minute check so we can accept your return without a hitch.
- The bra has not been worn (size-checking aside).
- It is clean and in 'new' condition.
- No marks or stains, including make-up and deodorant.
- Tags are still attached.
Exchanges
Within 28 days- Exchanges available within 28 days of delivery.
- Unsure of size? Book a free virtual fitting first.
- Postage fee applies, or self-shipping is also available.
Refunds
Within 28 days- Refunds available within 28 days of delivery.
- Prepaid postage label fee applies.
- Self-shipping options are also available.
Before you post, please check
A quick two-minute check so we can accept your return without a hitch.
- The bra has not been worn (size-checking aside).
- It is clean and in 'new' condition.
- No marks or stains, including make-up and deodorant.
- Tags are still attached.
Exchanges
Within 28 days- Exchanges available within 28 days of delivery.
- Customer covers return postage; tracked is recommended.
- Save the trip. Book a free fitting first.
Refunds
Within 28 days- Refunds within 28 days of delivery.
- Customer covers return postage on the original method.
- Keep your tracking until your return is processed.
Before you post, please check
A quick two-minute check so we can accept your return without a hitch.
- The bra has not been worn (size-checking aside).
- It is clean and in 'new' condition.
- No marks or stains, including make-up and deodorant.
- Tags are still attached.
Exchanges
28 days- Exchanges available within 28 days of delivery.
- Customer covers return postage; tracked is recommended.
- Save the trip. Book a free fitting first.
Refunds
Within 28 days- Refunds within 28 days of delivery.
- Customer covers return postage on the original method.
- Keep your tracking until your return is processed.
Before you post, please check
A quick two-minute check so we can accept your return without a hitch.
- The bra has not been worn (size-checking aside).
- It is clean and in 'new' condition.
- No marks or stains, including make-up and deodorant.
- Tags are still attached.
Not sure of your size? Get fitted, free.
A 15-minute video call with a MAAREE fit expert. We check your band, your cup, and the way Overband® sits across the top. Most women find their MAAREE size in under five minutes, and a fitting saves the back-and-forth of swapping sizes by post.
How long does UK delivery take?
For UK-based customers, Standard Tracked UK delivery takes 3 to 5 working days. DPD next-day arrives in 1 to 2 working days. UK orders placed before 2pm on a working day ship the same day. Live rates are shown at checkout. For anyone outside of the UK, please check the information above.
Will I be charged duties or VAT on my order? (EU customers)
It depends which hub ships your order — this is decided automatically based on stock, not something you choose. Orders shipped from our EU hub have no customs duties. Orders shipped from our UK hub may carry a small flat customs charge, following a new EU-wide rule that applies from 1 July 2026 to 1 July 2028 (after which normal percentage-based duty applies to any dutiable order). For orders under €150, this charge is a flat amount, not tied to how many items you buy. Australia and New Zealand orders are never charged duty, regardless of which hub ships them.
Can I exchange for a different size?
Yes. We're currently able to offer UK and US customers one free exchange within 28 days of delivery. We email you a prepaid label after you start the return in the portal. The replacement size ships as soon as your original arrives back at our warehouse.
What if my MAAREE bra does not fit?
Book a free virtual fitting before you post anything back. A MAAREE fit expert will check your size on a 15-minute video call and recommend the right cup, band, and Overband® placement. Many fittings end with the customer keeping their first order as only a small fit adjustment is needed.
How do I track my order?
Every order ships with a tracking number sent to your email within an hour of dispatch. You can also log into your account and view live tracking from there.
My order has not arrived. What now?
Check the tracking link in your dispatch email first. If it has not updated for 5 working days (UK) or 10 working days (international), please contact your courier provider first as they will have the most accurate information. Otherwise, please contact us with your order number and we will investigate further.
Can I change my delivery address after ordering?
Our warehouses work pretty fast, so most of the time we're unable to make amendments to orders after they have been placed. However, if your order has not been dispatched and timing is on our side, please. contact us and we'll do our best to amend. Once it is with the courier, we cannot redirect it.
Do you ship to APO/FPO or PO Box addresses?
Mostly we are able toship to APO/FPO addresses in the US via USPS standard tracked. However, there may be the odd occasion where it is not possible. We will reach out to you to ask for an alternative address if this happens.
PO Boxes are accepted in most countries, but tracked next-day services need a physical address. Pick standard tracked at checkout for a PO Box.